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Support

FAQ

This page contains holds the answers to our Frequently Asked Questions.

General

Can I trade outside regular market hours?
Certain markets will be quoted outside their normal trading hours, this is known 'Grey Market' pricing.
Do I have to pay tax on my winnings?
Tax laws vary from country to country. Please seek independent financial advice if you are in any doubt.
Which base currency i can trade with?
You will be able to trade in USD/GBP/EUR as base currency
Does GKFX Prime charge commission?
No, GKFX Prime does not charge commission for any of their products.
What are the procedures if I have a complaint?
If you have any complaints or queries please contact us either by phone, e-mail :
E-mail: compliance@gkfxprime.com

 

Technical

How does the platform cope with Firewalls?
The trading platform should be able to function behind most firewalls, please email support@gkfxprime.com for further help.
What happens if I cannot log on to the GKFX Prime platform?
If you have any difficulties in using the platform or any other trading queries please email accounts@gkfxprime.com
How secure is the GKFX Prime platform?
GKFX Prime use an industry standard encryption policy. 

Trading

What happens to orders that are attached to an open position when that position is closed?
If you have any orders that are attached to a position that has been closed then these will automatically be cancelled. But this is not a guarantee and it would be best market practice for you to check that this is the case.
What is an order?
An order is an instruction to open or close a position at a specific price chosen by you. They are useful if you are unable to follow the live prices of that market, as you can choose at what price you wish to enter the market (by placing an opening order) or exit the market (by placing a closing order). Closing orders can be used for limiting your risk or taking profits. An order can be valid over a specific time period and will either be triggered or will expire, whichever one comes first.
What happens if the market gaps through my order level?
In volatile market conditions it may be possible for an order to be triggered at a level that is less favorable than the order price you specified. This is known as Gapping In this situation GKFX Prime will endeavor to execute the order at the first or most reasonable price available to us.

Account

Do I receive statements?
Yes, statements will be sent via e-mail. GKFX Prime recommends that you have statements sent by e-mail for speed, reliability and security.
How do I change my personal details?
To change your personal details we will require signed written, faxed or scanned notification of the changes.
Please use the details beneath:
Email: accounts@gkfxprime.com
I am planning to go on holiday to America/Canada, will I be able to trade during this time?
Technically, no. Unfortunately as GKFX Prime is not an authorised broker in the United Sates it would be illegal for us to provide you with a platform to trade on while you are on US soil. However, if you are having any issues then you can still contact our support desk by email accounts@gkfxprime.com
When will I receive any profits I make?
The profits and losses from the closure of any trade will be credited or debited to your account immediately. Only cleared funds will be available for withdrawal.
What do I need to do to open an account?
UK residents that pass the AML checks will not have to supply any further documentation. All Non UK residents will need to supply the following documentation within 21 days of the application being submitted failure to do so may cause your application to lapse. Certified copy* (must include full name, Date of Birth and address if applicable) of a Signed Passport, this must be a black and white copy for UK residents. And a copy or original of one/two of the following:
Current year Council Tax bill or
Recent Utility bill no older than 3 months (not mobile telephone bill) or
Recent Mortgage statement no older than 3 months.
And a copy or original of:
Recent Bank/Building Society Statement no older than 3 months.
*Certified means the original document has to be signed and dated by either a) a regulated or professional person covered by money laundering regulations or b) an official of a government department or c) by a lawyer. Please also attach details of the person who certified the documentation.

RISK WARNING

All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors and you can lose more than your initial deposit. Please ensure that you fully understand the risks involved, and seek independent advice if necessary. See our full Risk Warning on our Terms of Business and our Privacy Policy.