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Sokongan

FAQ

Halaman ini mengandungi jawapan kepada Soalan Lazim kami

Umum

Can I trade outside regular market hours?
Certain markets will be quoted outside their normal trading hours, this is known 'Grey Market' pricing.
Do I have to pay tax on my winnings?
Tax laws vary from country to country. Please seek independent financial advice if you are in any doubt.
Can I trade in a different base currency?
Yes, you will be able to trade in a number of base currencies including GBP, USD and EUR.
Does GKFX Prime charge commission?
No, GKFX Prime does not charge commission for any of their products.
What are the procedures if I have a complaint?
If you have any complaints or queries please contact us either by phone, e-mail or letter.
Telephone:+44(0)207 186 1251
E-mail: compliance@gkfx.com
Postal: GKFX Financial Services ltd. 30 Charles II Street,London SW1Y 4AE
If you are still unhappy with the outcome and would like to make a formal complaint to our Compliance department, then please put your complaint in writing to:
Compliance Officer, GKFX Financial Services ltd. 30 Charles II Street, London SW1Y 4AE
A copy of our complaints handling procedure is available on request.
If you are not satisfied with the outcome of a dispute, you are entitled to contact the Financial Ombudsman Service for an independent view.
Financial Ombudsman Service, South Quay Plaza 183 Marsh Wall, London E14 9SR
Telephone: 0845 080 1800
Website: http://www.financial-ombudsman.org.uk/

Teknikal

How does the platform cope with Firewalls?
The trading platform should be able to function behind most firewalls, please email support@gkfxprime.com should you require further help.
What happens if I cannot log on to the GKFX Prime platform?
If you have any difficulties in using the platform or any other trading queries please email support@gkfxprime.com.
How secure is the GKFX Prime platform?
GKFX Prime use an industry standard encryption policy. 

Perdagangan

What happens to orders that are attached to an open position when that position is closed?
If you have any orders that are attached to a position that has been closed then these will automatically be cancelled. But this is not a guarantee and it would be best market practice for you to check that this is the case.
Why can`t I view my profit and loss in UK CFDs in the Term Currency?
Unlike most stock exchanges the London Stock Exchange quotes all stocks prices in pence rather than pounds and pence, hence when you view the price of VOD you view it as 144p and not £1.44. This means that when the term currency is selected for any UK CFD the profit and loss will be multiplied by 100. So it is advisable that you select the deposit currency for viewing any profit and loss in UK CFDs.
What is an order?
An order is an instruction to open or close a position at a specific price chosen by you. They are useful if you are unable to follow the live prices of that market, as you can choose at what price you wish to enter the market (by placing an opening order) or exit the market (by placing a closing order). Closing orders can be used for limiting your risk or taking profits. An order can be valid over a specific time period and will either be triggered or will expire, whichever one comes first.
What happens if the market gaps through my order level?
In volatile market conditions it may be possible for an order to be triggered at a level that is less favorable than the order price you specified. This is known as Gapping In this situation GKFX Prime will endeavor to execute the order at the first or most reasonable price available to us.

Akaun

I am planning to go on holiday to America/Canada, will I be able to trade during this time?
Technically, no. Unfortunately as GKFX Prime is not an authorised broker in the United Sates it would be illegal for us to provide you with a platform to trade on while you are on US soil. However, if you are having any issues then you can still contact our support desk by support@gkfxprime.com
Do I receive statements?
Yes, statements will be sent via e-mail. GKFX Prime recommends that you have statements sent by e-mail for speed, reliability and security.
How do I change my personal details?
To change your personal details we will require signed written, faxed or scanned notification of the changes.
Please use the details beneath:
GKFX Prime 
Email: accounts@gkfxprime.com
When will I receive any profits I make?
The profits and losses from the closure of any trade will be credited or debited to your account immediately. Only cleared funds will be available for withdrawal.
What do I need to do to open an account?
UK residents that pass the AML checks will not have to supply any further documentation. All Non UK residents will need to supply the following documentation within 21 days of the application being submitted failure to do so may cause your application to lapse. Certified copy* (must include full name, Date of Birth and address if applicable) of a Signed Passport, this must be a black and white copy for UK residents. And a copy or original of one/two of the following:
Current year Council Tax bill or
Recent Utility bill no older than 3 months (not mobile telephone bill) or
Recent Mortgage statement no older than 3 months.
And a copy or original of:
Recent Bank/Building Society Statement no older than 3 months.
*Certified means the original document has to be signed and dated by either a) a regulated or professional person covered by money laundering regulations or b) an official of a government department or c) by a lawyer. Please also attach details of the person who certified the documentation.

AMARAN RISIKO

Semua produk kewangan yang didagangkan pada margin membawa tahap risiko yang tinggi kepada modal anda. Ianya tidak sesuai untuk semua pelabur dan anda boleh kehilangan lebih daripada deposit awal anda. Sila pastikan bahawa anda memahami sepenuhnya risiko yang terlibat dan dapatkan nasihat bebas jika perlu.Sila lihat Amaran Risiko penuh kami di Terma Perniagaan dan Dasar Privasi.